Frequently Asked Questions
Everything you need to know about our medical-grade skincare.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your order is on its way, you will receive a tracking number via email.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products cruelty-free?
Yes, all DRMTLGY products are 100% cruelty-free. We do not test on animals at any stage of product development.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products safe for sensitive skin?
Our formulas are designed with high-quality ingredients that are generally safe for all skin types. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new regimen.
How can I track my package?
Once your order ships, you will receive a shipping confirmation email containing a link to your tracking information. You can also track your order directly through our website using your order number.